Frequently asked questions

Same-day emergency service, seven days a week. Call 514-696-4629 to book a service call.

Yes. Call 514-696-4629 to speak with someone about your service needs. We’ll discuss the problem, explain the applicable rates and arrange the next steps.

Yes. After-hours, weekend and holiday service carries a different rate. We explain the applicable charges before arranging a technician’s visit.

Yes. We service all HVAC brands, including equipment installed by other contractors. Our technician will assess the system and explain the available repair options.

We generally provide an arrival window. When available, the first appointment of the morning offers a more definite start time. Let us know your scheduling needs when you book.

Our technicians carry commonly used parts to complete as many repairs as possible during the first visit. If a special part is needed, we check availability and keep you informed. Where practical and safe, we also look for a temporary solution while waiting for the permanent repair.

Yes. We service R-22 systems and have R-22 available for repairs when needed. Our technician will assess the equipment, identify the problem and explain the work required.

Problems can occur even with newer equipment, but the cause needs to be checked before drawing conclusions. A service visit will help determine what is happening and whether a repair is needed.

A straightforward repair can often be completed within an hour. More involved repairs or work requiring special parts may take longer. Your technician will explain what is involved after assessing the system.

Yes. Low refrigerant can affect performance and put strain on the compressor. If your system is cooling poorly or ice is forming on the indoor coil or refrigerant lines, turn off cooling and contact us for an assessment.

Service charges depend on the type of equipment and whether you need regular or emergency service. We confirm the charges when you book. After diagnosis, we explain the recommended repair and provide pricing for your approval before repairs begin.

We use both, depending on the work. Some repairs can be quoted at a fixed price, while other jobs are billed based on time and materials. We explain the billing method and applicable rates before proceeding.

We accept cheques, Interac e-transfers and credit cards for service calls. For installations or other projects, payment arrangements are outlined in your quote.

Yes. JCD offers financing through Financeit for eligible installations and replacements. We prepare a written quote for your project so you know the equipment, installation work and price before applying. Ask our team about the available financing options. Financing requires the lender’s approval, and the lender’s applicable terms apply.

No. We offer a free visit and written estimate for equipment replacement. We review your existing system, discuss your needs and recommend suitable options.

Yes. Commercial rates can differ based on the equipment, access requirements and scope of work. We explain the applicable charges when arranging service.

Yes. The required deposit and payment schedule are outlined in your quote. The deposit allows us to arrange equipment orders and prepare for the installation.

Yes. Cold-climate heat pumps are designed for Canadian winters, and certain models can operate at temperatures as low as -30°C. Performance varies by model, so we recommend equipment and backup heating suited to your property.

A central heat pump uses ductwork to distribute heating and cooling throughout the home. A ductless system is often a good option for homes without ducts, additions or areas needing individual temperature control. We assess your layout and existing equipment to help you choose.

For a central system, a heat pump generally works alongside a furnace or an air handler with electric backup heat. It can handle much of the heating season, with backup heat available when needed. Ductless systems can work with other backup heating, such as electric baseboards.

Sound levels vary by model and operating speed. Many modern units run quietly, particularly at lower speeds. We review equipment sound ratings and placement with you, taking nearby windows, outdoor living areas and neighbouring properties into account.

A well-maintained heat pump can often last around 15 to 20 years, although lifespan varies with usage, installation quality and maintenance. We can assess an older system and help you weigh repair and replacement options.

Yes. Regular maintenance helps keep it operating efficiently and reliably. For a system used for both heating and cooling, we recommend seasonal service before summer and before winter.

Often, yes. We check the furnace, ductwork, controls and electrical supply to determine compatibility. If the existing equipment is suitable, adding a heat pump can provide both cooling and more efficient heating.

A light layer of frost is normal and should clear during the automatic defrost cycle. Thick ice or buildup that does not clear needs attention. Contact us so a technician can check the system.

The right size depends on your home’s layout, insulation, windows, existing ductwork and heating and cooling needs. We assess these factors before recommending equipment so the system suits your property.

A properly selected heat pump can substantially reduce heating costs compared with electric resistance heating. It can also reduce gas consumption when paired with a gas furnace. Your overall savings depend on the equipment, energy rates and how the system is used.

Yes. Installation depends on the building’s rules and approval requirements, including outdoor unit placement and openings through exterior walls. We can provide equipment and installation details to help you discuss the project with your condo management.

The customer submits the application. JCD provides the invoice, equipment information and supporting installation documents. Our team can help you understand which documents to include.

The amount depends on the eligible model, its heating capacity and the program requirements that apply to your installation. We help identify qualifying equipment and review the applicable rebate when preparing your estimate.

It provides financial assistance for eligible customers adding electric heating, such as a heat pump, to a natural gas heating system. The amount depends on the equipment and work involved. We can review whether this option fits your existing system.

The Chauffez vert program for converting oil or propane central heating ended on March 31, 2026. Other assistance can be offered depending on your project. We can help you review the options.

For most homes in Quebec, an existing oil furnace cannot be replaced with a new oil furnace. We can assess your system and explain suitable alternatives, such as an electric furnace paired with a heat pump.

Processing times depend on the program and whether your application is complete. The program administrator reviews your submission and issues the payment. We provide your installation documents, but we do not submit the application or control payment timing.

Some programs can be combined, while others cannot fund the same equipment or work. We can help identify the programs relevant to your project so you can check their requirements before applying.

Maintenance agreement customers receive priority service. Arrival time depends on the urgency, location and technician availability. When you call, we assess the situation and confirm the earliest available visit.

The scope is tailored to your equipment and operating needs. It can include scheduled visits, filter replacement, cleaning, operating checks and service reports with photos and recommendations. Your agreement outlines the equipment covered, visit frequency and work included.

Yes. We hold RBQ licence 8108-4964-15, are a CMMTQ member and carry $5 million in liability insurance. Contact our office with your documentation requirements.

Yes. We coordinate planned work with your team around operating hours, room availability, meal service or scheduled shutdowns. We discuss access and timing in advance to minimize disruption.

Yes. We document refrigerant work by unit, including leak checks, repairs and quantities added or recovered. These records are available for your maintenance files.

We recommend servicing air conditioning once a year in spring, before summer, and heating equipment once a year before winter. For heat pumps that provide both heating and cooling, seasonal visits help prepare the system for each period of use.

The work depends on your equipment. It may include coil cleaning, filter inspection or replacement, compressor and fan checks, refrigerant performance checks, electrical inspections, amperage readings and drain checks. Gas equipment may also require burner and combustion checks. We document our findings and completed work in a service report with photos.

Manufacturers may require regular maintenance as part of their warranty terms. Following the recommended schedule and keeping service records helps document that the equipment has been maintained. The requirements depend on your manufacturer and warranty.

Yes. A maintenance visit helps keep the system operating properly and can identify developing issues before the busiest season. You can book an individual visit without signing up for a maintenance agreement.